Hello Qatwa,
Your e-mail has been forwarded to us at Windows Live ID Technical Support. My name is Christian Eugene and I understand that you are unable to reset the password of your
***@hotmail.com account. I sincerely apologize for the inconvenience that this may have caused you and I look forward to providing you with the necessary assistance today.
Qatwa, since you cannot take advantage of the password reset options available online, I am pleased to inform you that we can still help you on how you can reset your password on your end. For us to investigate your concern, we will need your cooperation by verifying your account ownership. To do this, please provide the following information completely and accurately:
1. Your Windows Live ID
2. Your first name and your last name
3. Your date of birth (month/date/year)
4. Your country
5. Your state (if applicable)
6. Your postal code
7. Your IP address
List the IP addresses from each computer that you use to access your account. To determine your IP address, visit the following Web site:
http://www.whatismyip.com
The numbers that appear at the top of this Web page are your IP address.
8. The answer to your secret question
9. The "alternate e-mail address" that is on file for the account
10. Your Internet service provider (home or work). An ISP is a company that provides an end user with a connection to the Internet and other similar services, such as e-mail. Examples include MSNIA, EarthLink, and Comcast.
11. The last date and time that you successfully signed in
More information that may help us verify account ownership
- Windows Live Hotmail customers
-- The names of any folders that you created in addition to the default folders
-- Names of contacts in your address book
-- Subjects of any old mail that is in your inbox or mail folders
- Windows Live Messenger or MSN Messenger customers:
-- Names of contacts on your contact list
-- Your Windows Live Messenger nickname (display name)
When we receive and verify this information, we can give you the instructions that you need to reset your password. We look forward to your response.
Sincerely,
Christian Eugene
Windows Live ID Technical Support